All orders are carefully inspected and quality-checked before dispatch to ensure you receive products that meet our highest standards. Exchange requests are accepted only in cases of manufacturing defects.
To request an exchange, customers must record a clear video while opening the package and share it with us within 24 hours of receiving the order. Please note that exchanges will not be accepted for items ordered incorrectly.
Exchanges are permitted only for the same model purchased.
Any manufacturing defect must be reported within 24 hours of delivery.
A complete unboxing video is mandatory to process the exchange request.
Complimentary replacement is allowed one time per order only.
Note: All exchange requests are reviewed and approved by our customer support team.
Once your request is approved, return shipping charges must be borne by the customer. To begin the exchange process, please take clear photos of the product, its packaging, tags, and any included manuals or booklets. After that, contact our support team via call or WhatsApp to initiate the return.
Once we receive the returned product, our team will inspect it and proceed with the replacement accordingly. We will stay in touch with you through call or WhatsApp to ensure a smooth and transparent process until the exchange is completed.
Crazynyt deliver adult products in all over India. We provide fast delivery in India’s major cities: Delhi, Mumbai, Chandigarh, Banglore, Pune, Goa, Hyderabad, Chennai, Kolkata, Surat, Lucknow, etc. Customers in Chandigarh, Mohali, and Panchkula can expect delivery within 2 days of dispatch. For locations in Punjab, Gurgaon, Delhi, and Noida, delivery typically takes 3 to 5 days after dispatch.
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